Become part of the Converse Team
Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.
WHO YOU’LL WORK WITH
This position will report to the Manager of Digital Custom Experience Operations. In this role, you will collaborate and successfully partner with all members of the Converse by You GTM team. Additionally, this role will work closely with Product Merchandising, Product Management, factory partners, and Nike By You Operations teams.
WHO WE ARE LOOKING FOR
We are looking for a Global Digital Custom Experience Operations Specialist to support the Converse by You business. This role is responsible for creating and delivering a premium and seamless digital consumer journey for Custom product.
The candidate should have a deep understanding of operational excellence including the ability to easily adapt to new systems and tools. In addition, this person should demonstrate strong data integrity skills and the ability to multitask and prioritize work based on seasonal dates and gates. The ideal candidate will be passionate about delivering premium consumer experiences and thrives in a dynamic and fast-paced environment.
- 2+ years relevant work experience. E-commerce and/or Footwear experience a plus.
- Bachelor’s degree in business management, or a related field or equivalent combination of education, experience and training
- Ability to quickly learn and adapt to new operating systems and tools.
- Excellent verbal and written communication and collaboration skills to effectively communicate with both business, Geography teams, and technical IT teams.
- Self-motivated, detailed, organized and deadline-focused, with a proven track record to handle several tasks with varying priorities in a fast-paced environment.
- Team player who demonstrates a positive demeanour even during times of change.
WHAT YOU’LL WORK ON
You will work on the Global CBY GTM team supporting the Converse by You business. A typical day/week involves creating consumer journeys leveraging premium imagery assets that are provided to you from the Imaging team to build the consumer journey in the backend system. Digital journeys will follow the product logic documents detailing the desired experience for the consumer from our Product Merchandising partners.
If this is you, you will be responsible for:
- Creating consumer journeys using our builder creation tool that will deliver a premium and seamless digital experience.
- Collaboration with image editors and product creation teams to align on and execute the consumer journey in digital format.
- Establishing builder formats for consumer choice questions to help drive consistency in how journeys are created and how data is sent to analyze trends based on consumer purchases.
- Leveraging consumer data insights to inform builder configuration that will provide an elevated experience.
- Be proactive in sharing new and innovative ways to create and elevate the consumer journey.
- Lead testing efforts with Product Merch and factory operations to ensure accuracy in the digital consumer journey taking feedback and adjusting as needed.
- Managing your time and workload against the seasonal dates and gates calendar, all while delivering high quality work.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
HOW WE HIRE
1. Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
2. Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
3. Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
