Converse 팀의 일원이 되어보세요
Converse는 잠재력을 탐구하고, 장벽을 허물고, 가능성의 경계를 확장해 나가는 곳입니다. 우리 회사는 성장하고, 생각하고, 꿈꾸고, 창조할 수 있는 사람을 찾습니다. 우리의 문화는 다양성을 포용하고 상상력에 대한 보상을 아끼지 않음으로써 번성합니다. 우리 브랜드는 목표를 실현하는 사람, 리더, 비전가를 찾고 있습니다. Converse에서 이는 곧 각 개인이 도전적이고 끊임없이 진화하는 세상에 기술과 열정을 더해 팀으로서 더 나은 세상을 만드는 것입니다.
Manager, Product Integrity Operations- Converse
Boston, US
WHO YOU’LL WORK WITH
This position will be based in the Boston HQ, reporting to the Director of Global Product Integrity. As a member of the Product Integrity leadership team, you will work with colleagues that oversee PI processes in Footwear, Product Development, and Partner Manufacturing Operations. You will lead cross-functional partnerships with business stakeholders – Product, Geography Supply Chain and Commercial teams – and functional experts in Technology, Finance, Legal, and Communications teams. In addition, you will work with external parties like our manufacturing partners, quality repair suppliers and technology vendors.
WHO WE ARE LOOKING FOR
The Converse Product Integrity (CPI) team is looking for a Manager, Product Integrity Operations. This role is central to our quality management system and focused on Information & Performance Management, Process & Policy Governance and Product Issue Resolution. As such we are seeking a talent with strong experience in Project Management, Process Improvement, Systems Implementation and Operational Excellence to join our Global Product Integrity Team!
What you bring:
- Bachelor's Degree or combination of education, experience and training
- 7+ years of experience in Project Management, Process Improvement and new systems implementation
- Experience working with Global Teams
- Demonstrated analytical and reporting skills
- Strong Leadership, with prior experience managing a team in a result-oriented role
- Strong written and verbal communication skills
- Understanding of Quality Assurance and related metrics
WHAT YOU’LL WORK ON
The mission of the Product Integrity team is to Deliver World-Class, End-to-End Quality Management, with focus across the strategic pillars of Prevention, Identification, Resolution and cultivating a Culture of Quality. You will own activities in the Resolution area and support broader management in Prevention, Identification and Culture of Quality. Your contributions will be aimed toward clear, streamlined procedures, resource effectiveness and continuous improvement.
- Oversees the entire Resolution Process globally
- Works and communicates as needed with GEO’s and Global Partners
- Supervises the results, coordination, logistics and execution of two team members located in Singapore office and Shanghai office
- Collaborates in activities with the Distribution Centers such as audit requests, decision making, and maintain the inbound audit operations across the DC’s in conjunction with the team members
- Will lead and partner with Converse team members and Nike partners in the implementation of one tool, one system to support Converse Product Integrity Operations throughout our Quality Management System
- Responsible for the analysis of different KPI’s, their review, revision and standardization
- Creates processes inside our QMS (Quality Management System) in the areas related to Resolution and Marketplace Feedback to improve transparency, accuracy, efficiency, feedback and drive continuous improvement
- Creates flow charts, SOP’s, RACI charts for the Resolution area, including but not limited to: procedures at the Distribution Centers, how we work with third party quality service providers, all resolution aspects for different geographies, finance implications and procedures
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.채용 방법
1. 지원
Converse 팀은 다양한 기술과 지식, 의견, 아이디어, 배경을 가진 사람들로 구성되어 있습니다. 직무 소개서와 부서, 팀을 살펴보며 내게 맞는 역할을 찾아보세요. 적합한 직무를 찾을 수 있기를 바랍니다.
2. 채용 담당자와의 만남 또는 평가 진행
본사 직무에 선발되면 면접 과정을 시작하고자 채용 담당자가 연락을 드립니다. 해당 과정을 진행하는 동안 이 담당자와 주로 연락하게 됩니다. 리테일 직무의 경우 채팅과 퀴즈 등 양방향 평가가 진행되며, 완료하는 데는 약 10~20분이 소요됩니다. 어떤 직무에 지원하시든, Converse는 여러분에 관한 모든 정보를 듣고 싶습니다. 그러니 여러분이 어떻게 세계 최고 수준의 서비스를 제공할 것인지, 여러분만의 특별함은 무엇인지 주저하지 말고 보여주시길 바랍니다.
3. 면접
이 단계를 자신 있게 시작하기 위해 필요한 정보를 조사하고 Converse가 추구하는 요소를 파악해 보세요.또 여러분과 여러분의 배경에 관해 자세히 알기 위해 고안된 질문에 답할 준비를 갖추세요.
