Become part of the Converse Team
Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.
Partner Management Representative NA – Converse
WHO YOU’LL WORK WITH
Converse North America is seeking an experienced results driven individual, to serve as an active business partner within the Marketplace Operations team, focusing on a key strategic account. The Partner Management Rep will proactively engage with internal and external business partners to ensure successful account performance.
This role will work closely with Converse teammates from Sales, Operations, Planning, Merchandising, & Marketing, as well as similar functional experts from the assigned account(s). This role will report to the Sr. Manager – Partner Management, North America
WHO WE ARE LOOKING FOR
Converse is on the lookout for an account management professional with a passion for driving results. The successful candidate will be responsible for orderbook management: from ‘order capture’ to ‘post season management.’ The Partner Management Representative will be part of a team working closely together to execute against seasonal goals and be a voice of the marketplace within NA operations.
The ideal candidate will have a strong account operations background with sharp focus on wholesale partner execution and orderbook management; using data & insights to help drive decision-making.
Background requirements:
- Bachelor’s degree or equivalent combination of education, experience, or training.
- 2+ years’ experience in account support, customer service, retail or sales (footwear/apparel experience a plus)
- Solid understanding of SAP and BI software applications (Preferred)
- Familiar with EDI and Warehouse systems (Preferred)
- Strong abilities in MS applications (Excel, Word and PowerPoint)
- Strong problem solving and analytical/reporting skills, directly related to product data and orderbook/sales data.
- Excellent communication & organizational skills. Flexibility is a must!
- 10% travel required
WHAT YOU’LL WORK ON
As our next Partner Management Representative, you will be part of an NA team working closely together with commercial partners to grow and maintain account relationships – aligned with delivering the orderbook. Your attention to detail and strong order lifecycle knowledge will help execute brand strategies in a selected marketplace.
You’ll play an energetic role in the day-to-day activity between Converse and your specified account. You will engage in a variety of account orderbook management responsibilities, including:
- Collaborating with coordinated teams to activate Partner seasonal execution and deliver against team goals
- Owning orderbook management from order capture to in-season tracking to shipment execution & post season management
- Driving orderbook insight by managing the open / allocated / picked reports, proactively making adjustments as needed to ensure that Converse meets customer expectations
- Driving resolution of wholesale partner issues through problem-solving, escalation and collaboration with internal / external partners.
- Collaborating with commercial team to achieve targets by providing proactive information through reporting & analysis.
- Partnering to drive collaborative internal / external relationships through consistent and clear communication.
- Collaborating with cross-functional teams to streamline operations, drive continuous improvement and contribute to the successful launch / ongoing management of the business relationship
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
HOW WE HIRE
1. Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
2. Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
3. Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
