Location & Store Type: Converse Lovejoy Wharf 

Address: Boston, MA  

Hours: Part Time – 25 hours per week, including nights, weekends & holidays   

As a Customization Associate, you will be an ambassador for Converse customization and Brand. You will achieve this through the delivery of premium service and by creating a unique, personal and customized experience for consumers. You will be helping customers to design their own sneakers, tees, hoodies, bags, notebooks and other customized products. 

Service customers by identifying their personalization needs, scheduling design appointments, following-up on orders and general clientele management. Create loyal customers through commitment to service and product knowledge 

Qualifications: 

• Proficient in applying computer software programs, including Photoshop and Illustrator. 

• Ability to successfully help consumers translate their design vision into outstanding customized products! 

• Ability to understand the customer's needs with knowledge of style, product, design, and current trends. 

• Superb communication of complicated topics to a diverse audience and positive customer service skills when handing support issues and communicating to non-technical audiences. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

For more information, please refer to Equal Employment Opportunity is The Law